Isomorphic Software Services
SmartClient's end-to-end solutions allow you to build applications in a way that is radically simpler and produces a radically better result. The better your team understands SmartClient, the more effective they will be. With Isomorphic's expertise on tap, you can reap the benefits of taking the right approach the first time.- Support: basic guidance via Q&A, or SLA-based support with guaranteed response times
- Training: learn from the experts and gain hands on experience
- Consulting: architecture guidance and implementation of prototypes or turnkey applications
- Feature Sponsorship: have a new, supported feature added instead of building it yourself
- Jump Start: combine services for the most effective project ramp-up
Support
Supporting an enterprise-class solution like SmartClient means understanding and supporting the complete software stack - from database to browser - as well as understanding the full life cycle of enterprise software."Cheat sheet" approaches don't work, and people who understand only part of the picture can give useless or even catastrophically bad advice.
Instead, meaningful developer support means access to the consultants who build SmartClient-based applications every day, and access to the engineers who built SmartClient itself.
This is what we deliver: unlimited access to Isomorphic's expertise and the ability to get your problems solved.
Support Plans:
All support plans are unlimited with a guaranteed maximum response time. See the chart below for details.
Basic: Best for startups and small companies who want to get help and advice from the SmartClient support team.
Enterprise: Best for mid-sized teams who require quicker response time guarantees and on-demand hot fixes.
Premium: Best for larger teams in enterprises creating mission critical
applications that require a guaranteed quick response and phone support for show-stopper and
production issues.
| Support Plans (1-year) |
Basic | Enterprise | Premium |
|---|---|---|---|
| Team Size | Small/Solo | Medium | Large |
| Designated Contacts | 1 | 2 | 4 |
| Access to Product Roadmap | Public Only | Review | Feedback |
| Priority Forum Support |  |
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| Phone Support/Remote Assistance | - | - | Yes, for show-stopper and production issues |
| Maximum Response Time | 3 days | 8-48 hours (severity dependent) | 4-24 hours (severity-dependent) |
| On-Demand Hot Fixes | - | |
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| Access to Interim and Beta Builds | Public only | |
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| Price: | Contact Us | Contact Us | Contact Us |
Training
Each team is different, and each one has different skill sets and different needs. Rather than give you a cookie cutter training program, we work with you to build the curriculum that's right for you. Your team learns exactly what it needs to get started building cutting edge applications. Start with the Introduction to SmartClient course, and then add additional one day modules to fill out your knowledge base. Customize your training even further by having Isomorphic Software engineers create a prototype of your application, and then use the prototype as part of the training materials. There is no better way to learn how SmartClient best practices apply to your project than to see it done by an expert.
Curriculum Description
Introduction to SmartClient: This course provides an introduction to using SmartClient covering:
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Consulting Services
Isomorphic has been delivering SmartClient-based Ajax RIA applications for Fortune 500 companies since 2001 - no other company has more experience building complete business applications in the modern Ajax RIA architecture.Cut your development time and reduce risk by making SmartClient gurus part of your team. Wherever you are in your development cycle, it pays to bring Isomorphic's expertise on board. Get help with best practices, legacy upgrade planning, optimization, issue resolution, or just add a SmartClient expert as a full-time team member.
Fast track a new project by having Isomorphic build a prototype of part of your application, so you can see how SmartClient best practices apply to your unique requirements. For an even bigger boost, combine this with training and use the completed prototype as supplementary training materials.
Need an application done yesterday? Because our consultants actively participate in the design
of SmartClient itself, they know exactly how it's meant to be used. Whether you need to
recover from a botched project or need to address a new opportunity ASAP, Isomorphic is the
right partner for time critical projects.
Feature Sponsorship
Does SmartClient meet every requirement you have but one? Don't let a small feature gap force you to use another solution that is inferior overall. Isomorphic can deliver feature enhancements to SmartClient that meet your specific requirements and your specific deadlines.Sponsored features come complete with professional documentation and running samples, and are supported like any existing SmartClient functionality. Isomorphic bids aggressively on SmartClient enhancements, offering reduced rates for enhancements that broadly apply to other customers.
For any general-purpose functionality you would otherwise build and maintain yourself, feature sponsorship is a highly cost effective way to shorten your project schedule and reduce the amount of code you maintain.
Sponsors can even request a mention in the official release announcement! Contact us today
about sponsoring the development of SmartClient features.
Jump Start
For a quick jump-start, we highly recommend having an Isomorphic consultant build the first
few screens of your application, then having a training session in which we use the prototype
as additional training materials. Our experience is that there is no better way to learn
SmartClient than to go through an example of exactly what you want to build, constructed according
to SmartClient best practices. Contact us
to get started today.
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